Terms of Service

These terms govern the use of Tengos for live translation, conferencing, and related services.

1. Acceptance of Terms

By accessing and using Tengos, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Service Description

Tengos is an AI-powered live voice translation platform for multilingual meetings and collaboration, including but not limited to:

• Live multilingual conferences with real-time speech translation and transcription
• Micro-conference and live-conference room management with participant permissions
• Recording uploads, playback, summaries, and transcripts
• Speaker diarization, glossary/terminology support, and translation panels
• Integration with AI services (e.g., OpenAI) for translation, summarization, and insights

Our service utilizes AI providers (including OpenAI) to process audio, transcription, and translation. While we strive for accuracy, outputs may require human review.

AI-generated outputs are probabilistic and may contain errors, omissions, or unintended interpretations.

Tengos implements reasonable measures to ensure AI systems operate in a lawful, safe, and responsible manner

3. User Accounts and Authentication

To use Tengos, you must:

• Be at least 18 years old
• Create an account with accurate information using email registration or Google OAuth
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Be responsible for all activities under your account, including conference rooms you create
• Not share your account credentials with unauthorized users

4. Subscription Plans and Usage

Definition of Unlimited*

Tengos AI offers multiple subscription plans with defined usage allowances, including plans described as Unlimited*.

• Unlimited* means there is no fixed minute or session limit for normal professional daily usage, such as meetings, calls, discussions, and real world business communication.
• Unlimited* does not mean unrestricted, automated, or abnormal usage.

5. Payment Processing and Subscriptions

Our payment terms include:

• All payments are processed securely through Stripe, our third-party payment processor
• We do not store card numbers; Stripe handles sensitive payment details
• Subscription fees are billed in advance on a recurring basis when applicable
• Free trials or promotional credits may be offered at our discretion
• Refunds follow our refund policy and applicable law
• Prices may change with prior notice
• You are responsible for applicable taxes or fees

Users can cancel or update subscriptions at any time; previews of charges and proration (if any) are shown before confirming changes.

6. Data Privacy and Usage

Regarding your data and privacy:

• Audio streams, transcripts, translations, recordings, and summaries are processed solely to deliver Tengos features
• We do not use your data for AI model training
• You retain intellectual property rights to your generated content
• Only necessary data is collected for service operation, billing, support, and improvement
• Authentication data is processed securely (including Google OAuth when used)
• We follow reasonable security and data protection practices
• AI-related data is processed strictly for service functionality and compliance with applicable AI and data protection laws.

7. Refund Policy

Refunds are handled according to our policy: subscription fees are generally non-refundable except as required by law or specified in a promotional offer.

8. Intellectual Property Rights

Regarding content and intellectual property:

• You retain rights to content, transcripts, and recordings you generate or upload
• You are responsible for ensuring your content and use do not violate third-party rights or local laws
• We retain rights to the Tengos platform, code, models, and brand assets
• Generated outputs must comply with our acceptable use guidelines
• AI-generated outputs may not be unique and may be similar to outputs provided to other users.
• You are responsible for ensuring that your use of outputs complies with applicable laws and does not infringe third-party rights.

9. Prohibited Uses

Users must not:

• Use the service for unlawful interception, surveillance, or violating privacy/consent requirements
• Generate content that is illegal, harmful, or infringing
• Attempt to reverse engineer, bypass security, or misuse AI outputs
• Share account or room access with unauthorized users
• Abuse network, audio, or translation resources beyond fair usage limits
• Use the service for spam
• Use AI functionalities for manipulation, deception, misinformation, or unlawful influence
• Exploit AI system behavior to generate harmful, misleading, or abusive outputs

10. Service Limitations

Please be aware that:

• Service availability depends on network conditions and third-party providers and is not guaranteed 24/7
• AI outputs (transcription/translation/summarization) may be imperfect and require human review
• Fair usage policies may apply to audio duration, concurrent rooms, and API calls
• Features may change, be limited, or be discontinued at our discretion
• The service is not designed for life-critical or safety-of-life use cases
• The service is not intended for High-risk AI systems are those causing significant harm to life, health, legitimate rights and interests of organizations and individuals, national interests, public interests or national security.

11. Termination

• We reserve the right to suspend or terminate accounts that violate these terms or abuse the service
• Modify or discontinue the service at any time
• Refuse service to anyone for legitimate reasons
• Delete or anonymize account data after termination, subject to legal retention requirements.
• We may restrict access where required to comply with AI-related legal obligations or risk mitigation requirements

12. Third-Party Services

Our service integrates with the following third-party services:

• OpenAI (and similar AI providers) for transcription, translation, and language processing
• Stripe for secure payment processing
• Google OAuth for authentication
• Cloud storage providers for data persistence
• Third-party AI providers act as data processors and must comply with applicable AI transparency, accountability, and security requirements

Each service operates under its own terms and policies. Only essential data is shared to deliver features.

13. AI Transparency and Responsibility

• Tengos adopts a human-centric approach in the design and deployment of AI systems.
• AI-generated content may be labeled or identifiable as AI-generated where required.
• We implement risk management measures to monitor and mitigate potential harms.
• In case of AI-related incidents, Tengos will take corrective actions and comply with reporting obligations.

14. Limitation of Liability – AI Systems

To the maximum extent permitted by law:

• AI features are provided "as is" and "as available"
• Outputs may be inaccurate or incomplete
• Tengos does not guarantee that AI outputs are error-free, unbiased, or compliant with all legal requirements.
• Users acknowledge the inherent limitations of AI systems.
• You are responsible for reviewing outputs before use.
• Tengos shall not be liable for damages arising from reliance on AI-generated outputs.
• Nothing excludes liability where prohibited by law.

15. Indemnification – AI Use

You agree to indemnify Tengos against claims arising from:

• Your use of the service
• Your content
• Your violation of law
• Your misuse of AI outputs or failure to implement appropriate human oversight
• Your use of AI in violation of applicable legal or ethical standards

16. Human Oversight and Responsible AI Use

You agree that:

Tengos ensures human oversight principles in AI system design.

• AI is an assistive tool only
• You will apply human judgment
• You will not rely solely on AI in critical decisions
• Use in high-risk scenarios (e.g., healthcare, legal, safety-critical systems) is prohibited.

17. Governing Law

These Terms are governed by applicable laws, including the laws of Vietnam where relevant.

18. Contact Information