Customer Support & Call Centers
Support every customer in their language. Tengos helps your team resolve issues faster with real-time transcription and multilingual support built in.
Why language gaps destroy customer experience
Long handle times
Agents spend time paraphrasing, re-explaining, and looping in translators—while the customer waits and gets frustrated.
Compliance gaps
Without a full call record, QA teams can't verify what was said—exposing you to liability and failing audits.
Escalations that shouldn't happen
A misunderstood complaint becomes a chargeback or a public complaint—because the agent couldn't catch the real issue.
How Tengos powers your support team
Transcribe every call
Tengos captures every support interaction in real time—phone, video, or chat—with no extra setup for your agents.
Real-time translation
Agents see the customer's words translated instantly. No interpreter delays. No misread tone.
Auto-tag and summarize
Each call is automatically summarized with issue type, resolution, and sentiment—ready to attach to your ticket.
QA-ready records
Every transcript is timestamped, speaker-labeled, and searchable. Your compliance team has everything they need.
What Tengos gives you
Live transcription for every support call
Real-time translation between agent and customer
Auto-summarize tickets and escalation notes
QA-ready call records for compliance
"Our CSAT went up 22 points after deploying Tengos. Customers finally felt understood, even when the agent didn't speak their language."
— VP Customer Experience, E-commerce platform
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Global Team Meetings
Understand everyone—no matter the language Make decisions faster, without confusion
Pitching & Fundraising
Present confidently to global audiences Make your message understood the first time
Client & Sales Calls
Communicate clearly with any client Build trust instantly—no misunderstandings
Lectures & Training
Deliver content once—reach every audience Make knowledge accessible in any language
Content Creators & Podcasters
Turn recordings into ready-to-publish content Save hours on subtitles and transcripts
Interviews & Research
Capture every detail that matters Never miss key insights again
Legal & Compliance Discussions
Ensure every word is clearly understood Reduce risk in critical conversations