Customer Support & Call Centers
Support every customer in their language. Tengos helps your team resolve issues faster with real-time transcription and multilingual support built in.
Why language gaps destroy customer experience
Long handle times
Agents spend time paraphrasing, re-explaining, and looping in translators — while the customer waits and gets frustrated.
Compliance gaps
Without a full call record, QA teams can't verify what was said — exposing you to liability and failing audits.
Escalations that shouldn't happen
A misunderstood complaint becomes a chargeback or a public complaint — because the agent couldn't catch the real issue.
How Tengos powers your support team
Transcribe every call
Tengos captures every support interaction in real time — phone, video, or chat — with no extra setup for your agents.
Real-time translation
Agents see the customer's words translated instantly. No interpreter delays. No misread tone.
Auto-tag and summarize
Each call is automatically summarized with issue type, resolution, and sentiment — ready to attach to your ticket.
QA-ready records
Every transcript is timestamped, speaker-labeled, and searchable. Your compliance team has everything they need.
What Tengos gives you
Live transcription for every support call
Real-time translation between agent and customer
Auto-summarize tickets and escalation notes
QA-ready call records for compliance
"Our CSAT went up 22 points after deploying Tengos. Customers finally felt understood, even when the agent didn't speak their language."
— VP Customer Experience, E-commerce platform
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Global Team Meetings
Understand everyone — no matter the language Make decisions faster, without confusion
Pitching & Fundraising
Present confidently to global audiences Make your message understood the first time
Client & Sales Calls
Communicate clearly with any client Build trust instantly — no misunderstandings
Lectures & Training
Deliver content once — reach every audience Make knowledge accessible in any language
Content Creators & Podcasters
Turn recordings into ready-to-publish content Save hours on subtitles and transcripts
Interviews & Research
Capture every detail that matters Never miss key insights again
Legal & Compliance Discussions
Ensure every word is clearly understood Reduce risk in critical conversations