Chrome Extension not capturing audio

Symptoms: The Tengos extension opens and the Side Panel loads, but no transcript appears during an online meeting.

Steps to fix

1. Confirm you have granted tab audio sharing permission when prompted. This permission is required for the extension to capture audio from the meeting tab.
2. Reload the extension: click the extension icon and refresh.
3. Make sure you are using Chrome 116 or higher. Earlier versions are not supported.
4. Close and reopen the meeting tab, then restart the extension.
5. Confirm that the meeting audio is playing in the browser tab itself — if the meeting is running in a native desktop app rather than the browser, the extension cannot capture its audio.